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Clear-Evaluations-Infographic

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Company

COMPANY


In 2004, with already more than 15 years combined experience in the video mystery shopping industry, Wesley and Leslie Jeter made a decision to bring their passion for exceptional customer service to business professionals nationwide with the founding of Clear Evaluations. Based in Houston, Texas, Clear Evaluations is a full-service secret shopping company specializing in video mystery shops and providing a variety of shopping programs designed to measure customer experience and enhance employee performance.

With a particular focus on serving new home builders, apartments, and retailers, Clear Evaluations maintains a catalogue of industry knowledge which is utilized to train mystery shoppers in a broad range of markets. We recognize that a rewarding program depends highly on the shopper’s performance and at Clear Evaluations, we practice what we preach! Educating our shoppers in order to deliver the best product to our clients is our number one priority.


At Clear Evaluations, our customer service is second to none. A personal Account Executive works closely with each client to customize a program for your specific needs. Our team of experienced professionals will always be available to ensure your questions are answered and your ever changing needs are not only met, but exceeded. We are honored to be a part of our clients’ invaluable training programs and are here to work with you every step of the way.

Clear Evaluations has the technology, the experience and the intense dedication it takes to execute a successful mystery shopping program. In a market which is known for its challenging deadlines, we have the ability to coordinate and instruct a team that delivers a product envied in this industry. With the capacity to deploy a mystery shopping team any time and just about anywhere, we deliver the results you need, when you need them

Leadership

LEADERSHIP

 


Leslie J

LESLIE JETER

Leslie Jeter, president of Clear Evaluations, began her career in the video mystery shopping industry in 1999 and has since made it her life’s calling to help businesses provide exceptional customer service. Leslie has a passion for sales and knows the ambition a sales professional possesses to succeed. “That’s what this is all about; getting better at what you do by reviewing your performance on video.” Highly involved in the education of mystery shoppers, Leslie is co-founder of the Video Shopping Network (VSN), an organization created exclusively for the education and recruitment of video shoppers. Leslie served on the shopper education committee with the Mystery Shoppers Providers Association (MSPA), and is the Charter Sponsor for the Independent Mystery Shoppers Coalition (IMSC) which holds several shopper education conferences each year.


Wesley J

WESLEY JETER

A pioneer of the video mystery shopping industry, Wesley Jeter is involved hands-on in the day-to-day operations of Clear Evaluations. He was recruited into one of the first video shopping companies in 1994, subsequently accepting the position of Vice President of Production. Ten years later, he co-founded Clear Evaluations with his wife, Leslie. From building concealed camera equipment, to recruiting and training shoppers, to editing the final product, there isn’t much Wesley Jeter hasn’t seen or done in this business. Wesley’s technical expertise and skills have helped Clear Evaluations become the premier video mystery shopping company in the nation.

Success Stories

Success Stories

Our Success is Measured by Customer Loyalty

 

DR Horton HomesDR Horton Homes
David Weekley HomesDavid Weekley Homes
CamdenCamden
K. Hovnanian HomesK. Hovnanian Homes
Lennar New Jersey DivisionLennar New Jersey Division
MHI HomesMHI Homes
For Rent Media Solutions™For Rent Media Solutions™
The New Home SpecialistsThe New Home Specialists
Newland CommunitiesNewland Communities

We have been using Clear Evaluations for years and we could not be happier with the results of their service. We are able to see exactly what goes on in the sales office and identify areas of improvement as well as areas of strength. Each mystery shop brings the opportunity for growth and improvement for our sales team.

Leslie Jeter and Clear Evaluations has been a true partner and have been extremely responsive with our needs. She answers my calls and returns my e-mails within minutes. I cannot praise Clear Evaluations enough for their professionalism and responsiveness to our needs. They are truly the industry leader in mystery shopping services.

VP-Sales/Marketing
DR Horton Homes
www.drhorton.com

 

dr-horton-ab

David Weekley Homes has been partnering with Clear Evaluations since 2005.  During that time, we have appreciated their commitment to helping us improve our team’s sales presentations by providing good quality shops that are specific to our needs.  In addition, the communication in scheduling & receiving the shops has been excellent.

Sales Coach
David Weekley Homes
www.davidweekley.com

 

davidweekley

Mystery video shops are an important tool we rely on for evaluating performance and training our teams.  Clear Evaluations has always provided excellent customer service and if we ever have a specific need they will go above and beyond to ensure we are happy. Thanks for the many years of a great partnership.

Regional Marketing Director
Camden
www.camdenliving.com

 

camden

I have been working with Leslie Jeter on our shopping program since 2009 and couldn’t be more pleased with the outstanding service we receive. The responsiveness and attention is refreshing. Video shopping is an invaluable element of our training process at K. Hovnanian Homes, and a successful program depends highly on the quality of shoppers. Leslie and her team do an excellent job to ensure their shoppers fit the buyer profiles we require. I recommend Clear Evaluations to anyone in search of an effective video shopping program.

Sales Manager/Trainer
K. Hovnanian Homes
www.khov.com

 

khovnanian

The video shops conducted by Clear Evaluations have provided a valuable training tool for our Team. Each shop is professionally conducted in a timely manner with a minimum of involvement from me. This enables me to utilize the shops in constructive ways with the New Home Consultants in group and individual settings. I intend to move forward with further shops to enhance the overall effectiveness and efficiency of the shopping program.

Director of Sales
Lennar New Jersey Division
www.lennar.com

 

lennar

In an effort to address the transitional new home sales market, MHI is training Sales Counselors to find the Customer’s needs before selling them a home. Immediately following their training, we inform them that everyone will be video mystery shopped in the next two or three weeks, using the video as an additional training segment.

We then contact Leslie Jeter at Clear Evaluations to schedule the shops. As always her team delivers prompt, professional and timely videos. The intended results are to ensure the Sales Counselors are implementing the new concept out in the field. We are very pleased with how effective the shops are as a follow up training.

In this transitional market we must make certain our Sales Team strives to become trusted advisors with each Customer. Mystery shops ensure they continue applying what they have learned in the classroom.

Houston Sales Manager
MHI Homes
www.mhinc.com

 

mhi-homebuilders

I have been very pleased with the content of the shop reports provided by Clear Evaluations and continue to be pleased with the feedback from our clients. I would recommend them to anyone looking for quality service.

General Sales Manager
For Rent Media Solutions™
www.forrent.com

 

forrent

We have worked with video shopping companies all across the country for many years and Leslie and her team at Clear Evaluations are by far the best. Leslie works with the Managers before the shoppers go in to make sure that the shoppers are believable. The quality of the videos is exceptional and they are always delivered in a timely manner.

Our Managers are very happy with Clear Evaluations and many have come back many times which is a great sign.

Thank you for the great job and keep up the great work.

If you would like to know more, feel free to call me.

Vice President Training & Development
Bob Schultz & The New Home Specialists

 

inhss

Clear Evaluations did a great job getting us the information we needed to better understand our strengths and weaknesses in working with our customers. Getting started was easy, and I was able to receive videos via email within the time frames I needed. I’ll definitely use them again.

Marketing Director
Newland Communities

 

newlandcomm


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GET A CLEAR EVALUATION OF YOUR TRAINING NEEDS:


call: 281.907.7888 | PO BOX 1825, Spring TX 77383 | email: info@clearevaluations.com