OUR VIDEO SHOPPERS ARE THE BACKBONE TO OUR SUCCESS!
Get the most accurate assessment of job performance available. Don’t take it from us. See for yourself. Our Video Mystery Shops allow you and your management team to review a live demonstration of your employee’s performance. Did he or she exceed your expectations? Follow policy? Create a friendly environment? Just press play.
Using video mystery shopping by Clear Evaluations, you can quickly and precisely identify the areas of your business that require additional attention, training or change. Video shops remove subjectivity and are one of the best methods to obtain a real life portrayal of your business environment.
INTERESTED IN AN EXTENDED EVALUATION ANALYSIS?
By employing only the most professional and highly trained secret shoppers, Clear Evaluations can deliver a truly honest assessment of your employees’ performance. Our video mystery shoppers are trained to act like an “everyday customer”. In addition, we require our video mystery shoppers to complete a certification program in each industry we serve. This ensures that we maintain the quality and consistency that our clients have come to expect over the years.
You may choose to compliment your video shops with our Web-Based Surveys. Opt to have your own personal Evaluation Analyst score each video shop to ensure consistency for those subjective evaluations.
Once we’ve conducted your video mystery shop, it will be uploaded for online viewing and downloading. We’ll deliver the video shop you anticipate in record time – after all, it’s what’s kept our clients coming back time after time.
Sample Video Shops
WE DELIVER CLEAR & ACTIONABLE REPORTS ON TIME!
How long does it take before the customer is greeted? Were features and benefits presented? What products are on display? Is the business complying with industry and company standards?
Written Shops by Clear Evaluations will allow you to get a precise and concise snapshot of your employees’ performance. Areas of deficiency listed in our Written Shop report will allow you to quickly resolve problems.
Written employee evaluations, completed by our highly trained mystery shoppers, will give you professional insight into the quality and effectiveness of your employees’ performance. Custom-designed reports tailored to fit your expectations are prepared to deliver the results you need.
Our Written Shop programs include an array of trending reports in our comprehensive and easy-to-use reporting system.
STAY ONE STEP AHEAD…
You have an effective and highly trained sales force, but how do you really measure up to your competition? What are their incentives? What is the quality of their products and the level of the service they provide? Interested in finding out more about your competition? Try our Competition Shops. What’s the other guy doing that you’re not? How are they selling against you? Using our tactful, observant and highly analytical competition mystery shoppers, you can quickly evaluate and adjust to any challenges posed by your competition. Is it possible that they have an edge over you? There’s only one way to find out. Knowing your competition is critical to your long-term survival.
NEW HIRE SHOPS
DO THEY MAKE THE CUT ?
Are you looking to hire new talent or simply wanting to get a feel for your competition’s talent? Our New Hire Shop allows you to evaluate performance before you approach a prospective employee or commit to the investment. Clear Evaluations will make an honest, professional and effective assessment of your prospective employee, or new hire.
YOUR CUSTOMER’S PHONE EXPERIENCE CAN BE THE DETERMINING FACTOR
Customer service and sales delivered by phone is critical for business success. Often, buying decisions are made on the ability of your employee to conduct business professionally via telephone. How often have you made an inquiry by phone and decided to look elsewhere simply because the associate left the impression they were not interested in helping you?
Are your employees attempting to set appointments or inviting your prospects in to visit? Are they being courteous, helpful, getting names and phone numbers for follow-up? Allow them to hear the impact they have on an inquiring prospect. Use your superstars to set examples!
DON’T FEAR, WE’LL HELP YOU GET IT RIGHT
So, you’ve got a tech-savvy team to respond to your web-based customer service queries and sales. Or, perhaps your existing sales force has taken on this responsibility. Today’s technology is simply amazing. The Internet has transformed the way businesses interact with customers, although evaluating this area of customer service is often disregarded.
Customers today expect results instantaneously, and they go to the Web to get them. When a potential customer initiates a Live Chat or submits a form on your website posing a sales-related question, who answers? How quick do they respond? Is the information accurate and do they follow your etiquette guidelines? Is your current e-mail form slow and ineffective? Our Web Shops will achieve the answers you need.
The speed and quality of response over the Internet may determine whether a potential customer chooses the competition.
THE PITCH HAS BEEN MADE, BUT WILL YOUR CUSTOMER RETURN?
Often, if you don’t make a follow-up pitch, you don’t make the sale. The “follow-up” is a crucial step in any sales process. Your Sales Professionals should take every opportunity to reach out to prospective buyers and follow up on their search for a new home, service or product. Using our Follow-Up Shop service, all voicemails and emails sent to our mystery shopper are conveniently placed in your easy-to-access Web-Based Survey.
REAL CUSTOMERS! REAL OPINIONS! REAL RESULTS!
It is no secret that delivering customer satisfaction is the key to repeat business and customer loyalty. Why not ensure that this critical information is visible to you on a continual basis? We provide mystery shopping data in easy to read reports using a variety of innovative mystery shopping services. Let us take you one step further in developing your holistic customer experience by giving you access to our Customer Experience reporting system. By continually surveying your customers, we can provide continuous data collection, data delivery, and data reporting. This ensures that you are always aware of what is happening with your customers and the quality of service you are providing.
Clear Evaluations’ Customer Experience Measurement Solutions can help your company distinguish itself from the competition. How do you examine all of the facets of your customer service, and how do you find the simple flaws that require immediate action? Clear Evaluations’ comprehensive system makes this information available to you by measuring your customer’s experience through data collection.
WEB BASED REPORTING
QUICK & EASY ACCESS TO YOUR DATA!
That’s what we’ve heard from our clients coming to us from other mystery shopping services. In today’s highly technological world, immediate results are possible. We deliver them.
Our Web-based reporting platform allows you to analyze your mystery shopping trends, statistics and averages immediately, at the click of a mouse. We won’t confuse you or overload you with unnecessary “chatter” or data, either. We’re known for delivering the most comprehensive, easy-to-use, Web-based reports in the industry. Be assured that every report you download will include up-to-the-second results, allowing you to be proactive, not reactive, to your business’ needs. Business leaders require trends, statistics and averages to pinpoint issues and focus efforts for maximum performance. Take a tour of our powerful Web Reporting System to check it out.