Do You Convert
Do You Convert is the most trusted and respected resource for online sales and new home marketing in the country. We have partnered with Do You Convert to develop the industry standard in online secret shops for home builders.
With over 30% of your business originating from Online Sales, you can’t afford not to shop your team.
What was previously only available to Do You Convert clients is now offered to the public. Our comprehensive secret shop will show you the customer journey from the customer’s perspective.
We have developed the most comprehensive shop that tracks the homebuyer journey from lead submission to appointment creation.
- Online Lead is submitted from website with full contact info and questions/comments
- We monitor email, phone and text follow up for 30 days
- A trained secret shopper will call in and conduct an audio recorded phone shop
- We track the appointment setting and handoff process
- All communication is documented and a comprehensive score is provided
Performance metrics measured
- We have created an objective scoring system that allows you to monitor performance and provide direct feedback to your team.
- Speed of response
- Quality of communication
- Quantity of follow-up
- Phone call performance
- Appointment setting
- Online to Onsite transition