9 vs. 16
Americans tell an average of 9 people
about good experiences, and tell 16
(nearly two times more) people about
91% of unhappy customers will not
willingly do business with you again.
In 2011, 86% of consumers quit doing
business with a company because of a
bad customer experience
Request a consultation today!
Mystery Shopping Services
80% of companies say they deliver “superior” customer service. Yet only 8% of people think these same companies provide “superior” customer service. The key is to verify the execution from the clients’ point of view.
We help you evaluate performance from the guests’ points of view.
No matter what part of the hospitality industry your business specializes in — lodging, health and wellness, food and beverage, entertainment — the key is your guests having a positive experience. The kind that establishes brand loyalty and strong word-of-mouth promotion.