Mystery Shopping Services
Clear Evaluations provides a suite of services designed to offer unparalleled insights into customer experiences and operational efficiency.
Video Shops
Performance Reviews with Irrefutable Evidence
Our video mystery shopping services capture real customer interactions, providing irrefutable evidence and comprehensive data to enhance your training programs and sales strategies. With concealed video recording, you gain transparency and actionable insights that drive performance improvements.
Written Shops
Traditional Mystery Shopping Solutions
Our written mystery shops deliver detailed reports on customer experiences, helping you evaluate compliance with sales procedures, training effectiveness, and overall customer satisfaction. Each report includes a comprehensive performance grade based on your specific criteria.
Competition Shops
Get Ahead of the Competition
Understanding your competitors is crucial for strategic decision-making. Our competition shops provide a thorough analysis of your competitors’ sales strategies, customer service, and overall market positioning, allowing you to adapt and thrive.
Follow-Up Shops
Ensure Your Sales Team is Performing Beyond the Initial Pitch
Follow-up shops evaluate your sales team’s effectiveness in following up with leads. We ensure your team addresses objections, maintains professionalism, and adheres to your brand’s standards, enhancing overall sales performance.
Phone Shops
Telephone-Based Mystery Shopping
Our phone shops assess your employees’ customer service skills over the phone. We evaluate professionalism, friendliness, and effectiveness in handling customer inquiries, ensuring your team delivers exceptional service every time.
Online Shops
Improving the Customer Experience Online
In the digital age, online interactions are crucial. Our online shops evaluate your team’s responsiveness, accuracy, and professionalism in handling online inquiries, ensuring your business excels in providing top-notch digital customer service.
In-Store Audits
Be Confident in the Power of Your Brand
We help you protect your brand’s integrity across all locations. From planogram compliance to pricing and presentation, our auditors deliver real-time insights to ensure your standards are consistently met.