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Privacy Policy

Effective Date: September 1, 2024

Clear Evaluations is committed to protecting your privacy and personal information as our client (or website visitor). This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information you provide to us during the course of our business relationship. By using our mystery shopping services (“Services”), you consent to how we use your information as described in this Privacy Policy. If you do not agree with our Privacy Policy, you may not use our Services.

The information we collect

The information you provide
We may collect the following information when you contact us through our website, take a Zoom or Teams meeting with us, or engage with our services:

  • Your Name
  • Email Address
  • Phone Number
  • Company Name, Industry, and similar information
  • Additional information regarding your request
  • Product and similar information

You are under no obligation to provide us with this information but we may be unable to provide our Services without it.

The information we collect automatically
When you visit our website’s main page and interact with the pages, we use cookies and similar tracking technologies and analytics tools to collect certain information (mostly anonymous) to understand your behaviour and personalize the website and features to you.

The information we collect may include your (i) device properties such as the IP address, browser type, operating system, and geolocation; and (ii) usage analytics such as the pages you browse, your duration of use, problems encountered, and your referring website.

Why we collect your information

We collect your information to provide our Services, improve our offerings, and comply with applicable laws. Specific uses include:

  • To enable us to gather information about your company and industry and provide personalized Services to you;
  • To communicate with you, including sending reports of the evaluations carried out by our mystery shoppers, responding to your questions, and providing you with administrative notices;
  • To grant you access to and manage an account;
  • To improve our Services;
  • To comply with legal and regulatory requirements;
  • To monitor our Terms and Conditions for violations and enforce them; and
  • To secure our website and monitor fraudulent activities.

Please note that we do not use your mobile phone number for any marketing or promotional SMS.

How we disclose your information

We do not share your mobile information with third parties or affiliates for marketing or promotional purposes.

We may disclose your information under the following circumstances:

  • Disclosure to Service Providers: We share information with third-party service providers who assist us in delivering our Services, including in connection with data storage. These service providers are contractually obligated to protect your data and use it solely for the purposes we specify. They are bound by agreements to keep it confidential.
  • Disclosure to Law Enforcement: We may disclose your information to law enforcement and government institutions to comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to lawful subpoenas, court orders, and other legal requests.
  • Disclosure in Connection with Rights Protection: We may disclose your information to enforce our Terms and Conditions and protect our rights, privacy, safety, or property, and that of our users or the public.
  • Disclosure in Connection with Corporate Transactions: We may transfer your information as part of a merger, acquisition, reorganization, sale of all or a portion of our assets, or any other corporate transaction with another entity. We will notify you of any such change in ownership or transfer of assets.
  • Disclosure of Aggregate and De-Identified Data: We may share aggregate or de-identified information that cannot reasonably be used to identify you. This data helps us improve our services and develop new offerings.
  • Disclosure with your Consent: We may disclose your information for any other purpose with your explicit consent. For example, you may consent to us sharing your testimonial about our Services on our website. By so doing, you are agreeing that we share your testimonial in the public section of our website.

Cookies and Tracking

We and third-party service providers use cookies on our website to enhance your browsing experience, provide personalized services, secure the website, and improve our website functionality.

  • What are cookies? Cookies are small text files stored on your device (computer, smartphone, or other devices) when you visit a website. They help the website with certain functions, such as remembering information about your visit, which can make your next visit easier and the site more useful to you. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your device for a set period, while session cookies are deleted when you close your browser.
  • What types of cookies are used on our website and why? We use the following types of cookies on our website:
    • Necessary cookies, which are used to enable basic functions of our website. For example, we use necessary cookies to prevent malicious bots and enable website security;
    • Analytics cookies, which are used to gather anonymous page views, number of visitors, session, user settings, referring URL, and other website analytics. We use Google Analytics, an analytics tracking tool from Google to gather analytics on our website. You can opt out of Google Analytics tracking here.
  • What other tracking technologies are used? Similar tracking technologies, such as beacons, pixels, tags, and clear GIFs may be used in conjunction with cookies. These also work the same way as cookies except that they have their specific purposes.
  • How can you manage cookies? You can accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may affect your ability to use certain features of our website.

Do Not Track

Your browser settings may allow you to automatically transmit a Do Not Track signal to enable websites and online services you visit. Clear Evaluations does not generally alter its practices when it receives a Do Not Track signal from a visitor’s browser. To learn more about Do Not Track, please visit www.allaboutdnt.com.

Sale of Information

We do not engage in practices regarded as the sale or sharing of personal information with third parties for monetary consideration, as the term is described under applicable privacy laws. Likewise, we currently do not share personal information in connection with interest-based advertising.

However, if you are a Nevada resident, you may opt out of any future sale or sharing of your personal information (including name, email address, and phone number) by submitting a request to us at support@clearevaluations.com.

How we secure your information

We store information about you on secure databases, including information submitted via our website and those obtained during the course of our Services. Our website is secured using a secure firewall and Secure Socket Layer encryption. This prevents information transmitted between your browser and our server private. The information we gather via Zoom or Teams meetings and business interactions is restricted to only authorized personnel on a need-to-know basis.

However, please be aware that no method of information security is 100 secure. In the event of a major data breach that affects your information, we will take steps to notify you.

Retention of Information

We retain the information you share via our website for as long as your account is active. If you choose to deactivate your account or request a deletion of your information (or we close your account for violations or periods of inactivity), we act on your request and delete your information within 30 days of your request. It helps us with audit, tax, accounting, and compliance with applicable laws. We may be required to retain personal information for longer periods to comply with our legal obligations, resolve disputes, prevent any legal claims, and enforce our Terms and Conditions. In that case, the information will be retained for the duration required by law.

We may retain aggregated and other automatically anonymous information for a longer duration to access trends, improve our website, and make informed decisions. This information will be used internally and not associated with any external activities.

Children Policy

Our Services are not targeted at individuals below 18 years of age, and we do not knowingly solicit information from children. By using our Services, you represent that you are at least 18 years of age. If we discover that a child has submitted personal information to us, we take steps to have it removed from our database.

Third-Party Links

Our website may contain links and content from third-party services that are not under our control. Any third-party links found on our website are for reference purposes. This Privacy Policy does not govern the practices of third-party services.

Your Rights and Choices

We respect your privacy and are committed to protecting your personal information. Depending on your location, including states like California, Utah, Connecticut, Colorado, and across the United States, you may have specific privacy rights regarding your personal information. Your rights may include the following:

  • Right to access, rectify, and delete: You can request access to the personal information we collect, use, or share about you. This includes the right to obtain a copy of your personal information in a portable and, to the extent technically feasible, readily usable format. You can also request the correction of inaccurate or incomplete personal information or delete it. You can rectify or request deletion of your information by messaging your account manager via email at support@clearevaluations.com or by phone. Please note that the deletion is subject to our information retention policy.
  • Right to data portability: You can receive the personal information we hold about you in a structured, commonly used, and machine-readable format, and to have that information transmitted to another controller, where technically feasible.
  • Right to withdraw your consent: Where you have given us consent to use your information for a specific purpose (for example, where we use your testimonials on our testimonial page), you have the right to withdraw your consent at any time.
  • Right to appeal: If we decline to take action on a request you have submitted, you have the right to appeal our decision.

To exercise your privacy rights, please contact us by email at support@clearevaluations.com. We may need to request additional information from you to verify your identity or understand your request fully. We will respond to your request within the timeframe required by law.

Updates to Privacy Policy

We reserve the right to update and make changes to this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Such updates will become effective immediately after they are posted on this page. We may notify you of such updates via your account or email address. Your continued use of our Services after such updates constitutes your acceptance of the revised Privacy Policy.

Contact Us

Clear Evaluations is responsible for your information. If you have any questions or concerns about our privacy practices as described in this Privacy Policy, please contact us at support@clearevaluations.com or use the company information below:

Clear Evaluations
PO Box 1825
Spring, TX 77383