88%
88% of customers say the experience
a company provides is as important
as its product or services.
49%
49% of consumers have left a brand
in the past year due to poor customer experience.
73% vs. 70%
According to a 2023 global survey, 73%
of U.S. consumers shared a very good experience
with others, while 70% shared a very bad experience.
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Home Builders
Built on Expertise, Driven by Quality—New Home Video Shops Done Right.
Evaluating new home consultants requires an understanding of the field, well-trained mystery shoppers, and a large enough pool of them to ensure two things: that the right shopper for the community is utilized and that individual shoppers are not recognizable. This sector can be one of the most challenging for a mystery shopping operation, but the fact is getting the perspective of potential homebuyers is crucial to improving your business.
A successful new home shopping strategy requires a proven approach and a skilled team to execute it effectively. Since our founding in 2004, we have remained dedicated to this sector, leveraging decades of experience in managing home builder shopping programs. Our enduring partnerships with industry leaders like Lennar, D.R. Horton, K. Hovnanian, and Mattamy underscore our commitment to delivering exceptional quality and insights.
Our mystery shopping services
Mystery shopping is a proven field-based research technique for strengthening the customer experience you are ultimately selling. At Clear Evaluations, we can offer a variety of nationwide services — including:
Extension of services coverage
To build a strategic training program it is vital to create a consistent grading process. Clear Evaluations will assign an Evaluation Analyst to your account who will review each video shop and complete the project’s unique scorecard. Our reporting system produces the most comprehensive, easy-to-use reports in the industry.
We will provide you with an unbiased evaluation of how your new home consultants are interacting with buyers.
Following up with potential buyers is, of course, a critical step in the sales process. Our undercover video shoppers will use a unique alias name, email address, and phone number for each individual shop and we’ll provide you with the recorded phone messages and emails received.
If you are interested in how your sales team responds to online leads, Clear Evaluations has partnered with Do You Convert to develop the industry standard for Online Sales Specialists mystery shops. With 30 percent of the sector’s business now originating from online sales, you can’t afford to not shop your team. So, whether you are introducing a new training program or have a seasoned team to appraise, Clear Evaluations understands your situation and can provide optimum results.