9 vs. 16
Americans tell an average of 9 people
about good experiences, and tell 16
(nearly two times more) people about
91% of unhappy customers will not
willingly do business with you again.
In 2011, 86% of consumers quit doing
business with a company because of a
bad customer experience
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Mystery Shopping Services
Evaluating new home consultants requires an understanding of the field, well-trained mystery shoppers, and a large enough pool of them to ensure two things: that the right shopper for the community is utilized and that individual shoppers are not recognizable. This sector can be one of the most challenging for a mystery shopping operation, but the fact is getting the perspective of potential homebuyers is crucial to improving your business.
Clear Evaluations can provide quality new home video shoppers who are experienced in the advanced techniques we have developed. These include a personal evaluation system that our analysts use to score each shop, and follow-up tracking.
A successful new home shopping strategy requires this kind of proven method and a skilled team trained to carry it out. We were founded in 2004 by entrepreneurs who already had over a decade of experience managing home builder shopping programs and this sector remains our prime focus. A few of our long-term clients include Lennar, D.R. Horton, K. Hovnanian, Mattamy.