9 vs. 16
Americans tell an average of 9 people
about good experiences, and tell 16
(nearly two times more) people about
91% of unhappy customers will not
willingly do business with you again.
In 2011, 86% of consumers quit doing
business with a company because of a
bad customer experience
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Our Mystery Shopping Services
No matter what you’re selling in the retail marketplace — appliances, clothing, furniture, electronics, fitness memberships, financial products, or anything else — Clear Evaluations offers mystery shopping services that will improve frontline performance. We can help you strengthen the customer experience to better achieve your business goals.
Brand perception is key to repeat business in retail. It’s critical to ensure that your team is representing your brand in a positive way. With mystery shopping, you can proactively identify issues and safeguard that all retail outlets and franchisees are complying with your standards.