FacebookTwitterLinkedInInstagramnotfoundowdt
Shoppers Client Login

Retail

pic-customer-experience-surveys

9 vs. 16

Americans tell an average of 9 people
about good experiences, and tell 16
(nearly two times more) people about
poor experiences.

91%

91% of unhappy customers will not
willingly do business with you again.

86%

In 2011, 86% of consumers quit doing
business with a company because of a
bad customer experience

Request a consultation today!

  • This field is for validation purposes and should be left unchanged.

Retail

Identify Areas That Require Additional Attention

Our Mystery Shopping Services

No matter what you’re selling in the retail marketplace — appliances, clothing, furniture, electronics, fitness memberships, financial products, or anything else — Clear Evaluations offers mystery shopping services that will improve frontline performance. We can help you strengthen the customer experience to better achieve your business goals.

Brand perception is key to repeat business in retail. It’s critical to ensure that your team is representing your brand in a positive way. With mystery shopping, you can proactively identify issues and safeguard that all retail outlets and franchisees are complying with your standards.

Our process begins with understanding your business. Clear Evaluations will work with you to develop a program specific to your objectives. We realize frontline employees have the most impact on your customer experience outcomes. Our grading system will evaluate overall shopping experience and ultimately help motivate your employees to better serve your clientele. Mystery shoppers will provide an objective evaluation of the retail experience you are providing, conveyed in the detailed narratives provided by written shops or recorded with concealed video.

Measuring performance is key to building an effective training program for employees. Our company has the experience and savvy to create surveys that can enhance your brand strategy. Clear Evaluations delivers comprehensive, effective trending reports that will help you understand the actions to take to build customer loyalty.

Our mystery shopping services

Mystery shopping is a proven field-based research technique for strengthening the customer experience you are ultimately selling. At Clear Evaluations, we can offer a variety of nationwide services — including:

These shops will strengthen the core of your business, which is ultimately customer service.

Extension of services coverage

With our help, you will experience the viewpoint of your guests. This can include everything from check-in at a hotel, experience with a masseur, interaction with waitstaff, or a day at an amusement park. Any hospitality industry customer activity that can make a good impression — or leave a bad taste in the mouth — can be observed and analyzed.

We will provide you with an unbiased evaluation of how your staff responds to patrons.

This will give you the necessary data and perspective to improve your services — and therefore the product you are responsible for in a competitive marketplace.

Professional performance measurement is a vital tool for any effective training program. Clear Evaluations has the expertise to create unique surveys that will help you focus on your brand strategy. Ultimately it will help you adopt best practices for your industry. We deliver comprehensive, easy-to-use trending reports that organizations use to better serve their customer base.