Customer service is just as important over the phone as it is on the sales floor. For businesses that utilize an over-the-phone sales strategy, audio recorded phone shops can be a highly effective tool to evaluate employee performance while handling the typical customer interactions that are critical to your business.
Clear Evaluations enables you to evaluate your employees’ professionalism, friendliness and helpfulness over the phone, while determining whether they are successfully selling value, providing customer service, scheduling on-site appointments, or inviting clients to visit retail locations.
We customize our phone shops to evaluate the most important elements you have identified for a successful customer phone interaction. A Clear Evaluations mystery shopper will call your business to inquire about products or services as a regular customer, then the recorded phone call is uploaded to a custom designed internet-based reporting system with a scorecard which measures performance based on your unique criteria.