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9 vs. 16

Americans tell an average of 9 people
about good experiences, and tell 16
(nearly two times more) people about
poor experiences.


91% of unhappy customers will not
willingly do business with you again.


In 2011, 86% of consumers quit doing
business with a company because of a
bad customer experience

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Mystery Shopping Services

We offer a variety of mystery shopping services for the multifamily industry. The footprint of Clear Evaluations is large enough to provide video mystery shops or traditional written shops on a nationwide basis.

Our apartment shoppers are trained specifically to work as independent auditors in your industry; we know exactly what to look for to help you better market your product. From the moment our shoppers arrive at your property, they are assessing curb appeal, parking, and landscaping. Then your leasing agent’s performance — from greeting, to discovery, the demonstration, to closing — is either recorded on video or captured in a detailed narrative. With this evaluation, we can grade your operations based on both your expectations and your industry’s best practices.

Our mystery shopping services

Mystery shopping is a proven field-based research technique for strengthening the customer experience you are ultimately selling. At Clear Evaluations, we can offer a variety of nationwide services — including:

These shops will strengthen the core of your business, which is ultimately customer service.

We will provide you with an unbiased evaluation of how your leasing agents respond to prospects.

Extension of services coverage

Clear Evaluations has the know-how to design a unique scorecard that is tailored to your brand and objectives. We deliver trending reports that give organizations a bird’s eye view of performance and closing skills. With that perspective in hand, we can then help craft improvements that will lead to increased sales and loyal residents.