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9 vs. 16

Americans tell an average of 9 people
about good experiences, and tell 16
(nearly two times more) people about
poor experiences.

91%

91% of unhappy customers will not
willingly do business with you again.

86%

In 2011, 86% of consumers quit doing
business with a company because of a
bad customer experience

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Apartments

Mystery Shopping Services

We offer a variety of mystery shopping services for the multifamily industry. The footprint of Clear Evaluations is large enough to provide video mystery shops or traditional written shops on a nationwide basis.

Our apartment shoppers are trained specifically to work as independent auditors in your industry; we know exactly what to look for to help you better market your product. From the moment our shoppers arrive at your property, they are assessing curb appeal, parking, and landscaping. Then your leasing agent’s performance — from greeting, to discovery, to demonstration, to closing — is either recorded on video or captured in a detailed narrative. With this evaluation, we then can grade your operations based on both your expectations and your industry’s best practices.

Clear Evaluations has the know-how to design a unique scorecard that is tailored to your brand and objectives. We deliver trending reports that give organizations a bird’s eye view of performance and closing skills. With that perspective in hand, we can then help craft improvements that will lead to increased sales and loyal residents.

Our mystery shopping services

Mystery shopping is a proven field-based research technique for strengthening the customer experience you are ultimately selling. At Clear Evaluations, we can offer a variety of nationwide services — including:

These shops will strengthen the core of your business, which is ultimately customer service.

Extension of services coverage

With our help, you will experience the viewpoint of your guests. This can include everything from check-in at a hotel, experience with a masseur, interaction with waitstaff, or a day at an amusement park. Any hospitality industry customer activity that can make a good impression — or leave a bad taste in the mouth — can be observed and analyzed.

We will provide you with an unbiased evaluation of how your staff responds to patrons.

This will give you the necessary data and perspective to improve your services — and therefore the product you are responsible for in a competitive marketplace.

Professional performance measurement is a vital tool for any effective training program. Clear Evaluations has the expertise to create unique surveys that will help you focus on your brand strategy. Ultimately it will help you adopt best practices for your industry. We deliver comprehensive, easy-to-use trending reports that organizations use to better serve their customer base.