Mystery video shops are an important tool we rely on for evaluating performance and training our teams. Clear Evaluations has always provided excellent customer service and if we ever have a specific need they will go above and beyond to ensure we are happy. Thanks for the many years of a great partnership.
Regional Marketing Director
Camden
camdenliving.com
Clear Evaluations has been a valued partner since 2009. We utilize Video Mystery Shops as a tool to evaluate the performance of our sales teams. These evaluations provide significant value to our business by helping us drive the standard of our customers’ experience. Since our product selection shop changes from month to month, flexibility is vital to the success of our shopping program, and Clear Evaluations has been easily able to adjust the shops to our needs. We also value the quick turnaround of the shop scores and videos, so the encounter is fresh in the mind of the sales associate during the shop review. The professionalism displayed by both the shoppers and the Clear Evaluations team has been paramount to the success of our program. The Clear Evaluations team has been highly responsive when we have questions or need to adjust the shoppers’ script. We look forward to continued success as a result of our partnership.
Scott McCree
Conn’s Home Plus
conns.com
We have been using Clear Evaluations for years and we could not be happier with the results of their service. We are able to see exactly what goes on in the sales office and identify areas of improvement as well as areas of strength. Each mystery shop brings the opportunity for growth and improvement for our sales team. Leslie Jeter and Clear Evaluations has been a true partner and have been extremely responsive with our needs. She answers my calls and returns my e-mails within minutes. I cannot praise Clear Evaluations enough for their professionalism and responsiveness to our needs. They are truly the industry leader in mystery shopping services.
VP-Sales/Marketing
DR Horton Homes
drhorton.com
Being able to evaluate your employees in action is the best training tool a company can have. As my company continued to grow over the years, it became more difficult to monitor our employees for performance or for training purposes, so I decided to outsource it. I did my research on several companies and based on a few recommendations, I chose Clear Evaluations. I found the experience not only beneficial and educational, but Clear Evaluations was very professional and delivered everything on time. I would highly recommend them to anyone who is looking to take a more active approach in managing or improving the performance of their company.
President/CEO of Sandstone Health
sandstonehealth.com
The video shops conducted by Clear Evaluations have provided a valuable training tool for our Team. Each shop is professionally conducted in a timely manner with a minimum of involvement from me. This enables me to utilize the shops in constructive ways with the New Home Consultants in group and individual settings. I intend to move forward with further shops to enhance the overall effectiveness and efficiency of the shopping program.
Regional Director of Sales Training
Lennar
lennar.com
We have been using Clear Evaluations for over 10 years. The services they offer, let us know if our team is holding up to the standards we expect and keeps everyone accountable. They are professional, efficient and easy to work with. I highly recommend Leslie, her staff and Clear Evaluations.
Owner
Half Price Boxes Inc.
halfpriceboxesusa.com
I have been working with Leslie Jeter on our shopping program since 2009 and couldn’t be more pleased with the outstanding service we receive. The responsiveness and attention is refreshing. Video shopping is an invaluable element of our training process at K. Hovnanian Homes, and a successful program depends highly on the quality of shoppers. Leslie and her team do an excellent job to ensure their shoppers fit the buyer profiles we require. I recommend Clear Evaluations to anyone in search of an effective video shopping program.
Sales Manager/Trainer
K. Hovnanian Homes
khov.com
We have worked with video shopping companies all across the country for many years and Leslie and her team at Clear Evaluations are by far the best. Leslie works with the Managers before the shoppers go in to make sure that the shoppers are believable. The quality of the videos is exceptional and they are always delivered in a timely manner. Our Managers are very happy with Clear Evaluations and many have come back many times which is a great sign. Thank you for the great job and keep up the great work. If you would like to know more, feel free to call me.
Vice President Training & Development
Bob Schultz & The New Home Specialists
homespecialistsllc.com
I have been very pleased with the content of the shop reports provided by Clear Evaluations and continue to be pleased with the feedback from our clients. I would recommend them to anyone looking for quality service.
General Sales Manager
For Rent Media Solutions™
forrent.com