88%
88% of customers say the experience
a company provides is as important
as its product or services.
49%
49% of consumers have left a brand
in the past year due to poor customer experience.
73% vs. 70%
According to a 2023 global survey, 73%
of U.S. consumers shared a very good experience
with others, while 70% shared a very bad experience.
Request a consultation
Retail
No matter what you’re selling in the retail marketplace — appliances, clothing, furniture, electronics, fitness memberships, financial products, or anything else — Clear Evaluations offers mystery shopping services that will improve frontline performance. We can help you strengthen the customer experience to better achieve your business goals.
Brand perception is key to repeat business in retail. It’s critical to ensure that your team is representing your brand in a positive way. With mystery shopping, you can proactively identify issues and safeguard that all retail outlets and franchisees are complying with your standards.
Our mystery shopping services
Mystery shopping is a proven field-based research technique for strengthening the customer experience you are ultimately selling. At Clear Evaluations, we can offer a variety of nationwide services — including:
Concealed Video Shops
Phone & Online Shops
Traditional Written Shops
Extension of services coverage
Our process begins with understanding your business. Clear Evaluations will work with you to develop a program specific to your objectives. We realize frontline employees have the most impact on your customer experience outcomes. Our grading system will evaluate overall shopping experience and ultimately help motivate your employees to better serve your clientele. Mystery shoppers will provide an objective evaluation of the retail experience you are providing, conveyed in the detailed narratives provided by written shops or recorded with concealed video.
We will provide you with an unbiased evaluation of how your staff responds to patrons.
Measuring performance is key to building an effective training program for employees. Our company has the experience and savvy to create surveys that can enhance your brand strategy. Clear Evaluations delivers comprehensive, effective trending reports that will help you understand the actions to take to build customer loyalty. Professional performance measurement is a vital tool for any effective training program. Clear Evaluations has the expertise to create unique surveys that will help you focus on your brand strategy. Ultimately it will help you adopt best practices for your industry. We deliver comprehensive, easy-to-use trending reports that organizations use to better serve their customer base.