Retail
9 vs. 16
Americans tell an average of 9 people
about good experiences, and tell 16
(nearly two times more) people about
poor experiences.
91%
91% of unhappy customers will not
willingly do business with you again.
86%
In 2011, 86% of consumers quit doing
business with a company because of a
bad customer experience
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Retail
Identify Areas That Require Additional Attention
Our Mystery Shopping Services
No matter what you’re selling in the retail marketplace — appliances, clothing, furniture, electronics, fitness memberships, financial products, or anything else — Clear Evaluations offers mystery shopping services that will improve frontline performance. We can help you strengthen the customer experience to better achieve your business goals.
Brand perception is key to repeat business in retail. It’s critical to ensure that your team is representing your brand in a positive way. With mystery shopping, you can proactively identify issues and safeguard that all retail outlets and franchisees are complying with your standards.
Our mystery shopping services
Mystery shopping is a proven field-based research technique for strengthening the customer experience you are ultimately selling. At Clear Evaluations, we can offer a variety of nationwide services — including:
These shops will strengthen the core of your business, which is ultimately customer service.
Extension of services coverage
Our process begins with understanding your business. Clear Evaluations will work with you to develop a program specific to your objectives. We realize frontline employees have the most impact on your customer experience outcomes. Our grading system will evaluate overall shopping experience and ultimately help motivate your employees to better serve your clientele. Mystery shoppers will provide an objective evaluation of the retail experience you are providing, conveyed in the detailed narratives provided by written shops or recorded with concealed video.
We will provide you with an unbiased evaluation of how your staff responds to customers.
Measuring performance is key to building an effective training program for employees. Our company has the experience and savvy to create surveys that can enhance your brand strategy. Clear Evaluations delivers comprehensive, effective trending reports that will help you understand the actions to take to build customer loyalty.